SHIPPING & RETURNS

SHIPPING POLICY

<Ready-to-Ship Products>

We dispatch the product(s) to the UK mainland address only and the shipping is free of charge. The product(s) will be dispatched within 2 working days. To ensure you receive the product you ordered, the product(s) will be delivered tracked and signed for as standard.

<Made-to-Order Products>

Although we endeavour to dispatch the product(s) as soon as possible, please note that the turnaround time is up to 15 working days. We will keep you updated with the status of your order when it is ready and dispatched. To ensure you receive the product(s) your ordered, the product(s) will be delivered tracked and signed for as standard.

RETURN & EXCHANGE POLICY

We are committed to creating high-quality products to our customers. All products are handmade by us and small differences in shape, size and colour can happen, so we would appreciate it if you would see this as part of the charm of a handmade product, not as a fault. If, however, you are not 100% happy with your purchase, you can return the product and get a full refund or exchange the product for another one (if available). Please inform us of the reason you would like to return/exchange within 7 calendar days of delivery, and send it back to us within 14 calendar days of delivery. Any product you return must be in the same condition as you received it and in the original packaging.